We value your privacy

Hello! We use cookies and other technologies so that we can see how you use our website. We only share what we learn with partners we trust – including Google (see their Privacy Policy). They help us to improve your experience of our website and to show you personalised advertisements and content. Sounds good? Then click 'Accept' to turn this on. View our cookie statement for more information. You can change or withdraw your consent at any time. You can do this by going to the cookie preferences at the bottom of every page on our website.

Contact
Favourites
How can we help you today?
My account & payments

My automatic payments failed. What should I do?

When your automatic payment fails, the deliveries from your subscriptions will stop and will resume once the open payments have been completed.

You will get a notification in your account and we will send an email reminder when a payment was unsuccessful.

Check your payment details and check your bank account.

We will try to process the charge again after a couple of days.

For more information, please get in touch.

Didn’t find what you’re looking for?

Our service team is happy to help

Or contact us

Call 020 3322 1989

Ask us on Facebook

Covent Garden, 71-75 Shelton Street, WC2H 9JQ London

Opening hours

Monday

8:00 - 16:00

Tuesday

8:00 - 16:00

Wednesday

8:00 - 16:00

Thursday

8:00 - 16:00

Friday

8:00 - 16:00

Saturday

CLOSED

Sunday

CLOSED