FAQ: Quick questions & answers

How can we help you? Search our frequently asked questions or get in touch if you can't find your answer.

Delivery service

bloomon works as a delivery service for flowers; you pick the size of your bouquet, how frequently you'd like it delivered and the time, then we do the rest of the work! Our flowers come straight from our growers in the Netherlands and so the bouquets arrive at your door faster and fresher. Your deliveries can then be freely and easily altered, paused and reactivated at any time through your online bloomon account. If you still have any questions about how our subscription works, feel free to contact our customer service either at [email protected] or on 020 3322 1989. Our working hours are from 9am-10pm on Wednesdays, and 9am-9pm on all other working days. We are always happy to help so don’t be shy!

Yes you can! To pause your account indefinitely, log in to your bloomon account and click on ‘My account’ - then the pause account button in the left-side menu. You can also select which weeks you want to skip your flower deliveries by going to ‘My delivery schedule’. Have any other questions? No problem, just drop us an email at [email protected] or call us on 020 3322 1989. We are open on Wednesdays from 9am-10pm and from 9am-9pm on all other weekdays.

If you would like to reactivate your account after pausing, log in to your bloomon account, click on 'My account' and here you can reactive! If you need any help doing this, you can always contact our customer service team at 020 3322 1989, or otherwise drop us an email at [email protected] This can be from 9am-9pm on any business day, and on Wednesdays, we are available from 9am-10pm. We’re always glad to help you out so make sure you take advantage of us!

It's incredibly easy to start receiving stunningly curated bouquets from bloomon! All you need to do is head over to www.bloomon.co.uk/order. It will take you through the steps you need to complete in order to start your subscription. Have other questions about the order process? Contact us at [email protected] or on 020 3322 1989. Our working hours are from 9am-10pm on Wednesdays, and 9am-9pm on all other working days. We make it our job to help you so don’t be afraid to call!

Don’t panic! We will help you right away, simply give us a call at 020 3322 1989, or send us an email at [email protected] We are open on Wednesdays from 9am-10pm and on any other weekday, from 9am-9pm. There is always someone happy to help so do reach out to us.

Payments

We offer a choice of 3 beautifully curated bouquets to our customers; small, medium or large. The prices of these are £20.95, £24.95 and £31.95, respectively. These prices also include VAT and delivery. Do you still have questions? We're here to help! Simpy contact our customer service on 020 3322 1989 or email us at [email protected] We are open from 9am-9pm on weekdays and 9am-10pm on Wednesdays.

No, our prices include all other costs which means no nasty surprises! There are no additional costs involved and the prices of our flowers include both VAT and delivery. If you have any other questions regarding costing or payment, do contact us! You can reach us by calling 020 3322 1989 or emailing us at [email protected] This can be from 9am-9pm on any business day, and 9am-10pm on Wednesdays.

You can pay via PayPal, debit or credit card. When you order your first bouquet of flowers, payment will be taken directly via the payment method you've chosen. Payment for subsequent deliveries are then taken automatically, one day before your delivery.

Changing your method of payment is extremely easy! Just head to 'My account' and click on 'Payment settings' to change your details. We will then use this data for your next deliveries going forward. Still have questions about payment? No worries, call us on 020 3322 1989 or email us at [email protected] This can be from 9am-9pm on any business day, and from 9am-10pm on Wednesdays.

Giftcard

Through www.bloomon.co.uk/giftcard you can redeem your gift card. Simply fill out your giftcode and postcode then enter your shipping address and desired delivery date. Once your registration is complete you will now have a bloomon account so you can easily see your delivery schedule and order information. Once the credit on your gift card is used up, the deliveries will automatically stop. If you wish to receive more flowers, you can add a payment method to your account.

You can give flowers as a gift in two ways. The first way is by creating a personal account for someone in which you can then deactivate the account after your desired number of deliveries. The second way is to buy a gift card for someone. Your payment indicates how many deliveries you would like to give and they will stop when the balance runs out. You can purchase a beautiful gift card at https://www.bloomon.co.uk/gifts

If you already have an account with us, you can contact us via email: [email protected] or call our customer service at 020 3322 1989. We are available everyday from 09:00 to 21:00 and on Wednesdaysuntil 22.00. We will add the balance of the gift card to your account so you don’t end up with 2 accounts from us!

When you buy a gift card before 10am on a business day, the gift card will be shipped the next working day!

When you buy a gift card before 10am on a business day, the gift card will be shipped the next working day. If this is not the case, please contact our customer service team on 020 3322 1989 or send us an email at [email protected]

Orders

Unfortunately, you are unable ot state your own preferences for the bouquet. Our unique bouquets are specially designed by stylist Anton van Duijin, one of the finalists from ‘Holland’s Best Flower Stylist’ programme. By picking flowers that are in tune with the seaons and crafting different, unique combinations, we can guarantee that every delivery will be a new surprise! To get an idea of our style, please have a look at our Instagran and Facebook pages. There you'll be able to find different examples of our previous bouquets. For any other questions, please don’t hesitate to contact our lovely customer service team! You can reach us on 020 3322 1989 or at [email protected] We are open on Wednesdays from 9am-10pm and from 9am-9pm on all other weekdays.

Yes you can! Log in to your bloomon account and go to ‘My size’. Here you can select the size and quantity of your flexible flower subscription. Also please note that changes can only be made 4 working days before your next delivery to allow us enough time to make suitable changes. If you have any other questions, please contact us on 020 3322 1989 or at [email protected] We are open on Wednesdays from 9am-10pm and from 9am-9pm on all other weekdays and are always happy to help!

Log in to your bloomon account and go to ‘My size. Here you can see the size and quantity of your flexible flower subscription. If you have any trouble with this, we can also help you! Just give us a call on 020 3322 1989 or email us at [email protected] This can be from 9am-9pm on any business day, and 9am-10pm on Wednesdays.

Yes, you can order a vase with your next delivery! The vases are designed by us to perfectly match our bouquets. Log in to your account and go to ‘add-ons’ to select the correct size.

Of course! Log in to your bloomon account and go to ‘My size’. Here you can select the size and quantity of your flexible flower subscription. Remember we need at least 4 working days to make changes to our deliveries so please keep this in mind! If you would only like the extra bouquet once, then don’t forget to change your flower order after the delivery takes place. Still have questions? Call us on 020 3322 1989 or email us at [email protected]

Delivery

We deliver to all mainland postcodes in the UK. Deliveries within the London area - inside M25 - are made on Wednesday: you can either select an afternoon or evening delivery (11:00 - 18:00 or 18:30 - 22:00). For mainland UK you can select either a Thursday or Friday delivery between 9:00 and 21:00.

Unfortunately, we are unable offer this option at the moment. Depending on where you live, we either send you a text-message one day before your delivery with a 1 hour time slot, or we send you a track and trace code by email.

No worries! If you are not home and live in London – within the M25 - we will deliver according to your delivery note or to your neighbours. We will always let you know where we delivered your flowers. You can also give us a safe place where we can place your delivery. To edit this and add a delivery note, simply log in to your bloomon account and click on ‘Delivery note’. Our drivers have extra buckets so that the flowers are always kept in water. If you live outside of the M25, we will leave your box with neighbours or at a pick up point – otherwise, we will leave a calling card and try to redeliver the following day! Our flowers come in a box with a special aqua pack to keep the flowers hydrated. Still have questions? We are always happy to help! Call us on 020 3322 1989 or drop us an email at [email protected] We are open on Wednesdays from 9am-10pm and from 9am-9pm on all other weekdays.

Absolutely! Log in to your bloomon account and go to ‘My account’. Go to the tab ‘Address information’ to change your address for the next delivery. Don’t forget to change it back once the flowers have been delivered! Please do note that you can only change your order until Sunday at midnight (23:59) for the delivery in the upcoming week. For any other questions, give us a call on 020 3322 1989 or email us at [email protected]

Others

You can contact us via email to [email protected] or simply call us on 020 3322 1989. This can be from 9am-9pm on any business day, and on Wednesdays, we are available from 9am-10pm. It’s our job to help you so don’t be shy!

bloomon works directly with the grower, cutting days off of the traditional supply chain. What does this mean? It means that our flowers are fresher, delivered to you quicker and therefore last longer! It is important to note however that the longevity of flowers depends largely on how you care for them. More specific tips and information about the flowers can be found on our blog as well as our social media pages. Using these care tips will help you keep your beautiful flowers fresher for longer! For other questions on how to care for your flowers you can always contact our customer service at 020 3322 1989 or at [email protected] We are are always there to help you and are open on Wednesdays from 9am-10pm and from 9am-9pm on all other weekdays!

When you register with us, you will receive a personalised link that you can share with your friends and family. If they also start a subscription with us using your personal referral link, they will receive a free vase with their first delivery. You will then be rewarded with a free bouquet! Under the heading 'My Account' on your login page you will find the Free Bouquet credits you've saved. The size of the bouquet will be the same as the one saved in your account under 'My Size'. Referral links cannot be used in conjunction with other introductory promotions.

Our small vases are 20cm in height, has a diameter of 22cm and the neck is 15cm wide. The medium vase is 30cm in height, has a diameter of 18cm and the neck is 14.5cm wide. As for our large vases, the height comes up to 35cm, the diameter is 22cm and the neck is slightly large at 15.5cm.

For any other queries, feel free to call us on 020 3322 1989 or email us at [email protected] This can be from 9am-9pm on any business day, and on Wednesdays, we are available from 9am-10pm. We make it our job to help you and also really value customer feedback so do reach out to us!

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